Privacy Policy

This page is a reference translation. In case of any discrepancy, the Japanese version prevails.

Established: August 25, 2026

ONE Inc. ("we" or "the Company") regards the proper handling of customers' personal information as the foundation of its business of selling, buying and consigning vintage clothing and operating this website (the "Service"), and sets out this Privacy Policy as follows.

1. Compliance with Laws

We handle personal information properly in compliance with the Act on the Protection of Personal Information, the Secondhand Articles Dealer Act and other applicable laws and guidelines.

2. Information We Collect

We collect personal information in the following cases:

When you contact us via the inquiry form or by phone (name, phone number, email address, details of your inquiry)
When you apply to sell or consign items (name, address, date of birth, phone number, details of identification documents, bank account information for payment)
When you apply for a position (name, contact details, and information in your application documents such as work history)
When you browse the Service (usage information such as cookies and access logs)

3. Purposes of Use

We use the personal information we collect within the scope of the following purposes:

Responding to inquiries and consultations
Processing sales and consignments, notifying appraisal results, and making payments
Identity verification and creation and retention of transaction records under the Secondhand Articles Dealer Act
Shipping products and providing after-sales information
Recruitment screening and communication with applicants
Improving the Service and analyzing usage
Responding as required by law

4. Identity Verification under the Secondhand Articles Dealer Act

When you sell or consign items, we ask you to present identification documents (driver's license, My Number Card, etc.) as required by the Secondhand Articles Dealer Act. Transaction records are retained appropriately for the period required by law.

5. Provision to Third Parties

We do not provide personal information to third parties without your consent, except in the following cases:

Where required by law
Where necessary to protect a person's life, body or property and it is difficult to obtain your consent
Where an inquiry is made by the police or other public authority under the Secondhand Articles Dealer Act or other laws

6. Outsourcing

We may outsource operations such as shipping, payment processing and operation of the inquiry form. In such cases we supervise the contractors as necessary, including by concluding confidentiality agreements, to ensure personal information is handled properly.

7. Security Measures

We implement and continuously review organizational, personnel, physical and technical security measures to prevent unauthorized access to, and leakage, alteration, loss or damage of personal information.

8. Cookies and Analytics

The Service may use cookies and analytics tools to improve convenience and understand usage. This information does not identify individuals. You can disable cookies in your browser settings, but some parts of the Service may then be unavailable.

9. Requests for Disclosure, Correction, Suspension of Use, etc.

If you request disclosure, correction, addition, deletion or suspension of use of your personal information, we will verify your identity and respond within a reasonable period in accordance with the law.

10. Revisions to This Policy

We may revise this Policy in response to changes in law or in our business. The revised Policy takes effect when posted on the Service.

11. Contact

For inquiries about the handling of personal information, please contact us at:

Company: ONE Inc.
Address: RMS Harajuku Bldg. 1F, 2-18-21 Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
Phone: +81 3-4500-7306(Store hours 11:00–20:00 / Open daily)
Contact Form: Go to the contact form